Shipping Policy of NexaPro City

Effective Date: February 20, 2025

At NexaPro City, we are dedicated to providing a seamless and efficient shopping experience, which includes offering fast and reliable shipping for all our customers. This Shipping Policy outlines the details regarding shipping options, costs, and delivery timelines for both domestic and international orders.

1. Shipping Methods and Delivery Times

We offer several shipping options to accommodate your needs:

  • Standard Shipping: Estimated delivery time is 5-7 business days within the United States.
  • Expedited Shipping: Estimated delivery time is 2-3 business days for orders within the United States.
  • International Shipping: Delivery times vary based on the destination country and shipping method, but generally range from 7-14 business days.

Please note that these are estimated delivery times, and actual delivery may vary depending on factors like carrier delays, holidays, and weather conditions.

2. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, the size and weight of your order, and your delivery address.

  • Free Standard Shipping is available on orders over a certain amount (e.g., $50) within the United States. This offer may vary, and you will be notified at checkout if your order qualifies.
  • Shipping fees for expedited or international orders will be displayed at checkout.

3. Order Processing

  • Orders are typically processed within 1-2 business days from the time they are placed, excluding weekends and holidays.
  • Please note that during busy times such as sales events or the holiday season, processing times may take longer.
  • After your order is processed, you will receive a shipment confirmation email with tracking details.

4. Shipping Restrictions

  • We currently ship to all 50 states within the United States, as well as select international destinations. If we do not currently ship to your location, please contact our customer service team to inquire about available options.
  • P.O. Box addresses and some remote locations may require longer shipping times.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email to track your shipment. You can use this tracking number on the carrier’s website to check the status of your order.

6. Shipping Address

  • Please ensure that the shipping address provided during checkout is accurate. We are not responsible for any delays or issues caused by incorrect or incomplete address information.
  • If you notice an error in your shipping address after placing an order, please contact us immediately at info@nexaprocity.com or call (870) 283-8019 to update your information before your order is shipped.

7. Lost or Damaged Items

  • NexaPro City is not responsible for lost or stolen packages once they are confirmed delivered by the shipping carrier.
  • If you receive a damaged item, please contact us immediately at info@nexaprocity.com with your order number and a description of the issue. We will either send a replacement or issue a refund based on the circumstances.

8. International Shipping

  • For international orders, customs duties, taxes, and fees may apply, depending on the destination country. These additional charges are the responsibility of the customer.
  • NexaPro City does not have control over customs procedures, and delivery times may be impacted by customs processing in the destination country.
  • Please check with your local customs office for more details on potential additional costs.

9. Shipping Delays

  • While we make every effort to ensure your order arrives on time, shipping delays can occasionally occur due to factors such as high demand, weather conditions, or logistical issues. We appreciate your understanding and patience in such cases.
  • If your order is delayed, please contact our customer support team for assistance.

10. Contact Information

For any questions or concerns regarding your order or shipping, please feel free to reach out to our customer support team at:

This Shipping Policy is effective as of February 20, 2025. We are committed to delivering your purchases in a timely and reliable manner, ensuring that your shopping experience with NexaPro City is smooth and hassle-free.