Shipping Policy

Effective Date: January 3, 2025

Thank you for choosing NexaPro City. This Shipping Policy outlines the terms and conditions for the delivery of products purchased on our website (https://nexaprocity.com). We are committed to ensuring a seamless shipping experience for our customers.

1. Shipping Destinations

NexaPro City ships to the following regions:

  • United States: All 50 states, including Alaska and Hawaii

  • International: Select countries (availability displayed during checkout)

2. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Delivered within 5-7 business days (domestic orders)

  • Expedited Shipping: Delivered within 2-3 business days (domestic orders)

  • International Shipping: Delivery time varies by destination (estimated during checkout)

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Selected shipping method

  • Order weight and dimensions

3. Order Processing Times

  • Orders are typically processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view order status.

5. Delivery Timeframes

While we strive to meet estimated delivery times, delays may occur due to:

  • Weather conditions

  • Carrier issues

  • Customs processing (for international shipments)

NexaPro City is not responsible for delays caused by third-party carriers or customs agencies.

6. International Shipping and Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

  • Customs processing may extend delivery timeframes.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal to accept delivery, or failure to collect the package, we will contact you to arrange reshipment. Additional shipping fees may apply.

8. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately at info@nexaprocity.com.

  • Claims for lost or damaged packages must be made within 14 days of the delivery date.

  • We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.

9. Shipping Restrictions

Certain items may be subject to shipping restrictions due to size, weight, or legal regulations. You will be notified during checkout if any restrictions apply to your order.

10. Contact Us

If you have any questions or concerns regarding shipping, please contact our Customer Support team:

  • Email: info@nexaprocity.com

  • Phone: (870) 283-8019

  • Address: 352 Curia Creek Ln, Cave City, Arkansas (AR)