Refund and Returns Policy of NexaPro City
Effective Date: February 20, 2025
At NexaPro City, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not satisfied with your items, we offer a simple and hassle-free return and refund policy.
Returns
- Return Window: You may return most items within 30 days from the date of purchase for a full refund or exchange, provided that the items are in unused, unworn, and original condition with all tags and packaging intact.
- Exceptions: Some items, such as clearance or final sale items, may not be eligible for return. These exceptions will be clearly noted on the product page.
- Return Process: To initiate a return, please contact our customer service team at info@nexaprocity.com with your order number and reason for the return. We will provide you with detailed instructions on how to return your items.
Refunds
- Once your returned items are received and inspected, we will process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, unless the return is due to a defective or incorrect item received.
- If you received a gift and would like to return it, you will receive a refund in the form of store credit or exchange, depending on your preference.
Exchanges
- If you wish to exchange an item for a different size or color, please contact our customer service team to facilitate the exchange process. Exchanges are subject to availability.
- If the requested item is out of stock, we will issue a refund or offer a similar item of equal value.
Shipping Costs
- Return Shipping: The customer is responsible for the cost of return shipping, unless the item is defective, damaged, or an error occurred during fulfillment. We recommend using a trackable shipping service for your return to ensure it reaches us safely.
- Free Shipping on Exchanges: We offer free shipping for exchanges when the original item is returned in accordance with our policy.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info@nexaprocity.com with your order number and a description of the issue. We will either send you a replacement item or issue a full refund.
Contact Information
For any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to our customer support team at info@nexaprocity.com or call us at (870) 283-8019.
This Refund and Returns Policy is effective as of February 20, 2025. We are committed to providing a positive shopping experience and ensuring that you are completely satisfied with your purchase from NexaPro City.