Returns and Refunds Policy
Effective Date: January 3, 2025
At NexaPro City, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it under the conditions outlined below.
Eligibility for Returns
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Products must be returned within 30 days of receipt.
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Items must be in unused, undamaged condition, with original tags and packaging intact.
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Items marked as final sale or non-returnable are not eligible for return.
How to Initiate a Return
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Contact our Customer Support team at info@nexaprocity.com or (870) 283-8019 to initiate the return process.
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Provide your order number and details of the item(s) you wish to return.
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Follow the instructions provided by our team to ship the product back to us.
Refund Process
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7-10 business days.
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Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a defective product.
Exchanges
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Exchanges are subject to product availability. If you wish to exchange an item, please indicate this when contacting Customer Support.
Damaged or Defective Items
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If you receive a damaged or defective item, contact us immediately at info@nexaprocity.com with photos and a description of the issue.
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We will provide a replacement or full refund for verified cases of damage or defects.